Frequently Asked Questions
Answers to common questions from site visitors
We've organized our questions into five categories:
- Hardware (Devices)
- Website
- User Account (My Profile)
- RMA and Returns
- Technical Assistance (Support)
- Design Resources (Software) and IP
Technical Assistance (Support)
Who do I contact for technical help with a hardware or software product?
Submit your technical inquiry to a Customer Application engineer using Web Support (WebCase). See the following question for details.
What is Web Support (WebCase), and how do I use it?
Web Support (WebCase) offers the ability to open and track cases using our website. You can register for WebCase and open a case
There are many benefits to opening cases via the Web:
- Add and receive new case data and status real time.
- Monitor your case through resolution.
- Query open cases.
Cases opened through the web often receive faster response and resolution times because of the quality of information submitted.
RMA and Returns
Instructions for all types of returns including failure analysis, visual/mechanical, software, board and cable can be found at RMA and Returns.
Failure analysis returns are submitted and tracked view the RMA Portal.
What is RMA Portal and how do I use it?:
RMA Portal offers the ability to open and track failure analysis RMA cases using our website.
RMA Portal allows you to:
- Open RMA cases easily and receive instant case confirmation.
- Add and receive new case data in real time.
- View Xilinx commit dates at each process step.
- Query open and closed cases
- Track complete RMA history and performance in one page view.
- Video Tutorial (webex)
- Tutorial Slides (pdf)
- Tutorial Transcript (pdf)
Where can I search for an application note or other documentation?
Application notes are available here
PDFs sometimes contain erroneous or outdated links. If you
find such a link, use the feedback
form to let us know the URL of the PDF, the link that is not
working, and the page of the document on which you found the
link. We can then correct the PDF and send you a
corrected link.
Where can I find a tutorial?
- Software tutorials (Most requested)
- EDK tutorials:
Where can I find a user guide?
User guides are available here
Additionally, you may search for all documentation, including application notes, data sheets, package drawings, notifications and white papers
Design Resources (Software) and IP
Who do I contact for help downloading ISE WebPACK?
- First, make sure you are using the correct URL. Select your version of ISE™ WebPACK™.
- A www.xilinx.com account and log in is required.
- After login you will receive access to download ISE WebPACK.
If you followed these steps and still cannot download ISE WebPACK, please open a Webcase.
Where is my ISE license ?
If you cannot find your license number, please use our Online Support form.
How do I purchase IP or Software?
Purchases can be made from the following sources:
- Through the Xilinx Online Store
- By contacting your local Sales Representative
- Through a Xilinx Distributor
Where do I order an ISE Embedded Development Kit?
Hardware (Devices)
Where do I find information on Development or Prototype Boards?
See our Boards and Kits page.
Where do I order a Design Kit?
Visit the Xilinx Online Store.
FPGAs are not available from the Online Store. How do I purchase FPGAs?
Contacting your local Sales Representative or a Xilinx Distributor.
How do I purchase CPLD devices?
Visit the Xilinx Online Store, or contact your local Sales Representative or a Xilinx Distributor.
Website
I am unable to sign in to my Xilinx.com account, what do I do?
The system maybe down temporarily. Please come back to the site and try again in a few minutes. If the problem persists, please provide feedback using the Online Support Form.Search is returning no results or results that are not helpful, what do I do?
If you believe our search is temporarily out of service, let us know what you were searching for and the results you obtained..
Where do I report .pdf link errors or find an application note?
PDFs sometimes contain erroneous or outdated links. If you find an erroneous or outdated link in a PDF, let us know the URL of the PDF, the non-working link, and page number where you found the link.
If the link to an application note failed, try using the main Documentation page.
I've found a spelling or grammar error, how do I report it?
Let us know the URL of the error and a description of the problem.
I can't find the information I need, can someone help?
Attempt a site search . If you still cannot find the information you need, complete the feedback form, detailing your search efforts.
For answers to technical questions, open a WebCase.
User Account (My Profile)
How do I create a new account on Xilinx.com?
Please refer to the instructions here on how to create a new account on Xilinx.com.How do I reset my password or enter a new password?
If you forget your username or password, select the 'Forgot your password?" link on the My Profile login page.
To reset your password, manually enter a new password in My Profile. You must know your current password. Select "Personal Information" and then "Change password." Enter and confirm your new password as prompted.
How do I access a password protected area, Design Tools download, or other area requiring my username and password?
Most access grants can be requested directly from the page you are trying to access. If you are not prompted with the opportunity to request access, complete our feedback form with your username, company, and the URL of the area you are trying to access.
Where do I change my personal information, such as address and phone number?
Log in to My Profile. Select "Personal Information" and update any of the categories by typing in the boxes.
How do I modify my subscriptions or unsubscribe to Xilinx communications?
Log in to My Profile. Select "Alerts" and highlight the types of alerts you would like to receive. You may highlight multiple non-contiguous options within a single dialog by holding down the Ctrl-key.