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FOR IMMEDIATE RELEASE
XILINX WINS TOP TEN BEST WEB SUPPORT SITE SECOND
YEAR IN A ROW
Xilinx Earns Top Ratings in All Major Categories
in
Association of Support Professionals Survey
SAN JOSE, Calif., July 21, 2004 - Xilinx, Inc. (NASDAQ: XLNX),
the world's leading programmable logic supplier, today announced
the company's technical support website, MySupport.xilinx.com, has
won the "Ten Best Web Support Sites of 2004" award by
the Association of Support Professionals (ASP) for the second year
running. The competition showcases excellence in online service
and support. Web sites were evaluated in terms of design, knowledge
base implementation and interactive features, to name a few. The
Open Division winners, featuring MySupport.xilinx.com, also include
other websites from Apple and Hewlett-Packard.
"The companies that won this year's competition are clearly
on the leading edge of Web support. Each demonstrates a solid understanding
of the needs of their customers and a commitment to implementing
best practices across a wide range of support-related disciplines,"
said Jeffrey Tarter, executive director, ASP. "It is very exciting
to watch Xilinx continuously innovate ways to deliver a quality
support experience online. Xilinx definitely has one of the best
all-around sites."
According to Robert Sturm, senior manager Services Marketing and
Web Systems at Xilinx, "MySupport.xilinx.com has helped hundreds
of thousands of customers resolve design issues. By providing our
customers with the tools and resources to enable self-supportability,
we have enabled our technical support team to focus on more sophisticated
design questions and troubleshooting methods. MySupport.xilinx.com
allows us to service a large and rapidly growing customer base that
is constantly pushing the boundaries of digital design. This is
key to the Xilinx commitment to innovate and collaborate with designers
to provide maximum customer value. The ASP 'Ten Best Web Support
Sites' award validates we are on the right track and serves as a
testament to the hard work and dedication of our application developers,
designers, editors and content authors."
To select the "Ten Best Web Support Sites of 2004" winners,
a panel of judges with expertise in Web support design and implementation
evaluated companies on 25 individual performance criteria. Sites
were judged on overall usability, design, navigation, and knowledge
base, as well as search implementation, interactive features, personalization
and major site development. Xilinx consistently scored highly in
each of the individual performance criteria. (EDITOR NOTE: ASP does
not disclose relative standings in the "Ten Best Web Support
Site" award, electing to list the winners alphabetically.)
MySupport.xilinx.com Allows Customers to Personalize Web Support
Experiences
MySupport.xilinx.com is home to more than 4,000 Answer Records,
or responses to common customer questions. The site provides engineers
with content-rich, personalized 24/7 technical support for designing
with the industry-leading programmable logic devices and solutions
from Xilinx. Nearly 250,000 unique visitors find information on
MySupport.xilinx.com each month. MySupport.xilinx.com is credited
for saving customers substantial time to knowledge and reducing
risk and development costs far beyond competing offerings.
For instance, users may ask and answer questions in the discussion
forum and utilize the Problem Solvers and Answer Browser
areas on MySupport.xilinx.com to quickly find answers. In addition,
customers can customize their experiences, tailoring MySupport.xilinx.com
to suit their needs and interests. Users can decide to view the
page in one of three different languages and choose to receive update
e-mail alerts regarding products they use. Added Sturm, "E-mail
alerts allow customers to stay on top of the very latest product
updates or process changes. Customers are setting up personal accounts
to ensure they receive relevant notifications based on the products
they are using."
About the Association of Support Professionals
The Association of Support Professionals is an international membership
organization for customer support managers and professionals. In
addition to its annual "Ten Best" awards, ASP publishes
research reports on a wide range of support topics, including support
compensation and fee-based support, and provides its members with
discounts and career development services. For more information,
visit www.asponline.com.
About Xilinx
Xilinx is the worldwide leader in complete programmable logic
solutions. For more information, visit www.xilinx.com.
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