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Xilinx Press Release # 0518

 

FOR IMMEDIATE RELEASE

XILINX EXPANDS ITS AWARD-WINNING
CUSTOMER SUPPORT SERVICES IN ASIA PACIFIC

Asia Pacific technical support hotline, 18-seat customer-training center,
and Simplified Chinese support website development located in Shanghai office

SINGAPORE, February 1, 2005 - Xilinx Inc. (NASDAQ: XLNX) today announced the expansion of its award-winning customer support services in Asia Pacific in line with its aggressive growth plans for the region and in China. Based in the company's Shanghai office, the additional services offerings include:

  • The company's Asia Pacific technical support hotline provides access to Xilinx support engineers via the web, email and phone for product details, design tips and technical support issues. Customers in China, Taiwan, Korea, ASEAN, India and Australia/NZ can now receive general technical support assistance in English and Mandarin in the Asia Pacific time zone. Korean-language support will be ready by late 2005. Customer can contact the hotline via WebCase from the Xilinx technical support sites: www.xilinx.com/support/.

  • An 18-seat customer-training center will provide a broad range of world-class Xilinx programmable logic design courses for FPGAs, CPLDs, low-cost design, Embedded Systems, DSP, Multi-Gigabit Transceivers, and HDLs. Xilinx-trained engineers will be able to produce an FPGA design in less time and optimize system-level benefits for lower total costs. Contact details as follows:
    By Email: education_ap@xilinx.com
    By Web: www.xilinx.com, click Education
    By Telephone: +852 2401 5172

  • Simplified Chinese support website (www.xilinx.com/cn/support/) for immediate access to the latest technical data available 24 hours a day, similar to the award-winning www.xilinx.com/support/ website. Chinese customers can get real-time product updates, download service packs and access the company's support database for answers to the latest known technical issues.

"We continuously look for ways to enable our customers to use our leading-edge technologies, complete their programmable systems designs faster and get better business results," said Mr. David Loftus, VP of Sales, Xilinx Asia Pacific. "Therefore we are investing in these hotline, education and web support initiatives for superior customer service across the region and in China that none of our competitors can match."

"By providing a comprehensive set of support and services in their local languages and in their same time zones, we can more effectively help our customers achieve lower total costs, higher performance and better ease-of-use in their designs," added Mr. David Keefe, Director, Global Services Division, Xilinx Asia Pacific.

About Xilinx
Xilinx is the worldwide leader in complete programmable logic solutions. For more information, visit www.xilinx.com.

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# 0518

Editorial contact:
Dickson Seow
Xilinx Public Relations
(65) 6580-4948
dickson.seow@xilinx.com
 
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