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FOR IMMEDIATE RELEASE
XILINX RECOGNIZED FOR EXCELLENCE IN
ONLINE SERVICE AND SUPPORT FOR THIRD YEAR IN A ROW
Company's MySupport.Xilinx.com website wins "Ten
Best Web Support Site of 2005"
from the Association of Support Professionals
SAN JOSE, Calif., May 11, 2005 - Xilinx, Inc. (NASDAQ: XLNX), the
world's leading programmable logic supplier, today announced the
company's technical support website, MySupport.xilinx.com, has won
the "Ten Best Web Support Sites of 2005" award by the
Association of Support Professionals (ASP) for the third year in
a row. Web sites were evaluated in terms of design, knowledge base
implementation and interactive features.
"It's no exaggeration to say that the Web has dramatically
transformed the relationship between support customers and technology
vendors," said Jeffrey Tarter, ASP executive director. "Instead
of trying to discourage the use of expensive telephone support,
vendors are now encouraged to keep adding new Web services and to
enhance the usability of their sites. Support has become a source
of competitive advantage, a way to generate customer loyalty and
follow-on sales. This year's winners are clearly on the leading
edge of this trend, and the delivery concepts they've developed
will be watched closely by other support site developers."
To select the "Ten Best Web Support Sites of 2005" winners,
a panel of judges with expertise in Web support design and implementation
evaluated companies on 25 individual performance criteria. Sites
were judged on overall usability, design, navigation, and knowledge
base, as well as search implementation, interactive features, personalization
and major site development. The 2005 winners include BEA Systems,
Cisco Systems, Cognos, Interwoven, McKesson ECSG, Microsoft, RM,
and Xilinx.
MySupport.xilinx.com Allows Customers to Personalize Web Support
Experiences
MySupport.xilinx.com is home to more than 4,000 Answer Records,
or responses to common customer questions. The site provides engineers
with content-rich, personalized 24/7 technical support for designing
with the industry-leading programmable logic devices and solutions
from Xilinx. Nearly 250,000 unique visitors find information on
MySupport.xilinx.com each month. MySupport.xilinx.com is credited
for saving customers substantial time to knowledge and reducing
risk and development costs far beyond competing offerings.
About the Association of Support Professionals
The Association of Support Professionals is an international membership
organization for customer support managers and professionals. In
addition to its annual "Ten Best" awards, ASP publishes
research reports on a wide range of support topics, including support
compensation and fee-based support, and provides its members with
discounts and career development services. For more information,
visit www.asponline.com.
About Xilinx
Xilinx Inc. (NASDAQ: XLNX) is the worldwide leader in complete programmable
logic solutions. For more information, visit www.xilinx.com.
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