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AR# 16771

XtremeDSP Development Kit - How or where do I return my XtremeDSP development kit for repairs or replacement?

Description

How or where do I return my XtremeDSP development kit for repairs or replacement?

Solution

Procedure for Returning XtremeDSP Boards

If you have a problem with an XtremeDSP board that has been identified by troubleshooting, please use the following procedure:

1. Contact your Sales office/distributor where you purchased the board and ask for an exchange. Please be aware the board has to be within the 90-Day Warranty.

2. The Sales office will exchange the board and return it through their purchasing department to Xilinx.

3. If you have a problem contacting your Sales office, please talk to your local FAE. The FAE will follow the same procedure that is used to exchange a download cable (such as the Parallel IV) or to replace silicon (non-FA cases).

4. Here is where you can find the Xilinx Online Store Return Policy Information:

http://www.xilinx.com/xlnx/xebiz/utils/displayHelp.jsp?sGlobalNavPick=PURCHASE&sSecondaryNavPick=Services&category=-14931&iLanguageID=1&key=4

NOTE: These steps are only for returning XtremeDSP boards, and not for any other Nallatech boards.

AR# 16771
Date Created 09/03/2007
Last Updated 12/15/2012
Status Active
Type General Article