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AR# 22260

8.2i WebUpdate - "An error occurred when running the WebUpdate program..." when using IE Proxy settings

Description

Keywords: ISE, EDK, download, update, firewall, error

When running WebUpdate in ISE 8, WebUpdate takes a long time to come up and when it does, the following error is seen:

"An error occurred when running the WebUpdate program.

WebUpdate is unable to access the Xilinx web site. Common reasons for this are:
* The machine is not currently connected to the Internet
* The Proxy settings are not configured properly

For more information on configuring the proxy settings, please click the Help button.

If automatic checking is enabled and you wish to disable it, select Edit -> Preferences -> Software Updates."

Solution

This normally occurs when the "Use Internet Explorer Proxy Setting" option is checked in the WebUpdate Proxy Setup dialog and Internet Explorer uses an automatic configuration script in its LAN Settings.

In Internet Explorer's LAN Settings, please make sure that "Use a proxy server for your LAN..." is checked in the dialog and it points to both a server address and a port.

This issue will be resolved in a future version of WebUpdate.
AR# 22260
Date Created 09/04/2007
Last Updated 04/23/2008
Status Archive
Type General Article