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AR# 23325

8.1i iMPACT - Windows cannot install the Platform Cable USB

Description

I connected my Platform Cable USB to my PC, and the Windows Found New Hardware Wizard appeared.

Wizard appears when the cable is attached
Wizard appears when the cable is attached

I clicked the Next button in the Wizard, and I received the following message:

"Cannot Install this Hardware."

Wizard fails to install the cable
Wizard fails to install the cable

If this message appears, iMPACT will not connect to the cable. What happened?

Solution

The cable might be a low-power or low-power/lead-free version of the Platform Cable USB. If the Windows Found New Hardware Wizard is in the state shown in Figure 2, close the Wizard by clicking Cancel. Next, refer to (Xilinx Answer 23060) for the installation procedure.

AR# 23325
Date Created 09/04/2007
Last Updated 12/15/2012
Status Active
Type General Article