UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

AR# 30230

10.1/11.1 ChipScope Pro - ChipScope cannot find cable drivers when using the cs_server and issues: "ERROR: Failed to open Xilinx Platform USB Cable"

Description

When I try to use the ChipScope Pro analyzer on a Windows 64-bit machine accessing the cable using the cs_server, the tool cannot connect to the cable and the following messages occur:

"INFO: Source driver files not found.

INFO: The Platform Cable USB is not detected. Please connect a cable. If a cable is connected, please disconnect and reconnect to the usb port, follow the instructions in the 'Found New Hardware Wizard', then retry the Cable Setup operation.

INFO: Cable connection failed.

ERROR: Failed to open Xilinx Platform USB Cable. See message(s) above."

Solution

The current 32-bit ChipScope server does not work on 64-bit Windows because the interface used is looking for 32-bit cable drivers. Two possible ways to work around this issue are the following:

- Use the 64-bit ChipScope Pro Analyzer

- Use the 64-bit ChipScope server with 32-bit analyzer

Linked Answer Records

Associated Answer Records

Answer Number Answer Title Version Found Version Resolved
35011 ChipScope/iMPACT/CSE server - Can I run the 32-bit executables on a 64-bit machine? N/A N/A
AR# 30230
Date Created 02/08/2008
Last Updated 12/15/2012
Status Active
Type General Article