When I attempt to run SmartXplorer using the SGE (Sun Grid Engine) interface, the job seems to start normally, but the status table never updates. By monitoring the results directory I can see that the first round of jobs run successfully, but nothing happens after that and the status is never updated. Is this a known problem?
This problem occurs when the machines in the SGE cluster are configured such that their names also have the associated domain names (e.g. host_name.domain_name.com) rather than just the host name. A patch is available for this issue which enables the correct behavior:
This problem has been fixed for ISE 12.2. Meanwhile this patch can be used with ISE versions 11.4, 11.5 and 12.1.
Note: This patch is known to print the following false error. It is harmless and can be safely ignored.
ERROR: No space left on device or NFS issues in writing files to disk.
tar zxvf 35128_smartxplorer_114_lin.tar.gz
tar zxvf 35128_smartxplorer_114_lin64.tar.gz