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AR# 36240

Licensing - How do I obtain a license when it is not emailed to me

Description

I generated a license from my product license account but I never received the license file via email.

How can I get the license file? 

Solution

If you have generated a license but have not received the license file via email, it might be due to one of the following reasons:

  • The license file was filtered to your spam or junk folder. 
  • Your company firewall might have prevented you from receiving your license file via email.
  • The email address associated with your electronic fulfillment account is different to the email address where you are looking to receive the license file.
There are two ways to get your generated license files.

Resend the license file from the Product Licensing site.
 
  1. Go to the Manage Licenses tab.
  2. Select the license you desire from the product table.
  3. Select the icon with an envelope in the bottom left corner.
    This is the email icon and will allow you to resend the license file to any email address.

Download the license file from the Product Licensing site.
 
  1. Go to the Manage Licenses tab
  2. Select the license you desire from the product table.
  3. Select the icon with an arrow pointing down to a bin in the bottom left corner. 
    This is the download icon and will download the license to your computer.

To avoid problems in the future we recommend you add xilinx.notification@entitlenow.com to your safe senders list.


AR# 36240
Date Created 07/29/2010
Last Updated 03/04/2015
Status Active
Type General Article
Tools
  • Vivado Design Suite