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AR# 36383

12.1 Install - "FATAL_ERROR:Portability:PortDynamicLib.c:408:1.33 - dll open of library failed..."

Description


Errors similar to the followingoccurduring any process in theISE design flow (e.g., MAP, NetGen, etc.):
"FATAL_ERROR:Portability:PortDynamicLib.c:408:1.33 - dll open of library </site/mtktools/ISE/12.1/ISE/lib/lin64/libReportC_Core.so> failed due to/lib64/tls/libc.so.6: version `GLIBC_2.3.4' not found (required by/site/mtktools/ISE/12.1/ISE/lib/lin64/libisl_sysinfo.so). You may be runningon an unsupported OS. Please refer to the product documentation for a list ofsupported OS.Process will terminate. For technical support on this issue,please open a WebCase with this project attached athttp://www.xilinx.com/support."

OR

"FATAL_ERROR:Portability:PortDynamicLib.c:408:1.33 - dll open of library<<ISE installation directory>;/bin/lin64/libAlgorithms.so>; failed dueto libTUtilities.so: cannot open shared object file: No such file ordirectory. Process will terminate. For technical support on this issue, please open a WebCase with this project attached athttp://www.xilinx.com/support."
How can I resolve it?

Solution

The possible causes of this fatal error are listed below.

  • Unsupported Operating System.
    • Different OS and OS types (Professional vs. Home) have different libraries. For Linux operating systems, the distribution (RedHat vs. Ubuntu) will also make a difference.Check to make sure your OS version is one that is on the Xilinx supported list for the version of ISE Design Suite you are trying to run (Xilinx Answer 18419).
  • This could be caused by a bad installation.
    • Re-installing the ISE Design Suite can resolve the problem.
  • This might be caused by the ISE softwareenvironment variables not being set properly.
    • In Windows, use the Start Menu shortcut to launch the tools, or use the command prompt from the ISE Design Suite Accessories folder in the Start Menu.
    • In Linux, source the settings[32|64].(c)sh under the ISE installation directory might resolve the problem.
AR# 36383
Date Created 11/22/2010
Last Updated 05/19/2012
Status Active
Type Error Message
Tools
  • ISE Design Suite - 11.1
  • ISE Design Suite - 11.2
  • ISE Design Suite - 11.3
  • More
  • ISE Design Suite - 11.4
  • ISE Design Suite - 11.5
  • ISE Design Suite - 12.1
  • ISE Design Suite - 12.2
  • ISE Design Suite - 12.3
  • Less