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AR# 37318

Xilinx Targeted Design Platforms - What is the warranty period and support lifetime for Xilinx Boards and Kits?


What is Xilinx policy on the warranty period and support lifetime for Xilinx Targeted Design Platforms?


Xilinx Targeted Design Platforms (Xilinx Boards and Kits) are sold to customers with a 90-day warranty.

The 90-day period commences from the date of delivery of the kit.

If a customer believes there is an issue with the board, and is looking to open an RMA Request, they must do so through the Service Portal:

http://www.xilinx.com/support/service-portal.html > RMA Portal.

For a Boards and Kits Electrical RMA, once the Service Portal case is opened, a Service Request is automatically created with Technical Support.

This Service Request must be fully debugged before the RMA request can proceed to the next stage of the process.

The kit must be within the 90-day period (date of delivery to date of RMA Case creation) to qualify for an RMA.

Please see (Xilinx Answer 56407) for details on the Boards and Kits RMA flow.

Support for Xilinx Boards and Kits is intended to span the useful lifetime of that kit.

All kits headed for obsolescence will be subject to a Product Discontinuation Notice (PDN), and the extent of the support period after the final delivery date will be outlined in the PDN.

AR# 37318
Date 05/18/2018
Status Active
Type General Article
Boards & Kits
  • ML506
  • ML507
  • ML510
  • ML521
  • ML523
  • ML550
  • ML555
  • ML561
  • Spartan-6 FPGA Connectivity Kit
  • Spartan-6 FPGA Embedded Kit
  • Spartan-6 FPGA SP601 Evaluation Kit
  • Spartan-6 FPGA SP605 Evaluation Kit
  • Spartan-6 FPGA SP623 Characterization Kit
  • Virtex-5 Video Starter Kit
  • Virtex-6 FPGA Broadcast Connectivity Kit
  • Virtex-6 FPGA Connectivity Kit
  • Virtex-6 FPGA Embedded Kit
  • Virtex-6 FPGA ML605 Evaluation Kit
  • Virtex-6 FPGA ML623 Characterization Kit
  • Kintex UltraScale Boards and Kits
  • Virtex UltraScale Boards and Kits
  • Artix-7 Boards and Kits
  • Kintex-7 Boards and Kits
  • Zynq-7000 SoC Boards and Kits
  • Virtex-7 Boards and Kits
  • Less
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