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AR# 44102

Boards and Kits - RMA Information


If I suspect a hardware problem with my Xilinx Development Board, or the Board I have been shipped does not match what I ordered, what are the next steps?

Should I request an RMA for my Xilinx Development Board?


Loaner boards or cables not originally purchased or never officially for sale are not eligible for return or exchange.

To begin the process to return a purchased board or cable, please log into the Service Portal to submit a request.

Please note that if you are opening an Electrical Failure RMA for a Xilinx Development Board or Kit, the issue must first be debugged with a member of Xilinx Technical Support.

Once the problem has been fully debugged, a decision can be taken on whether the RMA can proceed through the RMA Portal.

AR# 44102
Date 11/16/2015
Status Active
Type General Article
Boards & Kits
  • Spartan-6 FPGA Connectivity Kit
  • Spartan-6 FPGA Embedded Kit
  • Spartan-6 FPGA SP601 Evaluation Kit
  • More
  • Spartan-6 FPGA SP605 Evaluation Kit
  • Spartan-6 FPGA SP623 Characterization Kit
  • Virtex-6 FPGA Broadcast Connectivity Kit
  • Virtex-6 FPGA Connectivity Kit
  • Virtex-6 FPGA Embedded Kit
  • Virtex-6 FPGA ML605 Evaluation Kit
  • Virtex-6 FPGA ML623 Characterization Kit
  • ML506
  • ML507
  • ML510
  • ML521
  • ML523
  • ML525
  • ML550
  • ML555
  • ML561
  • ML501
  • ML505
  • Less