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AR# 51314

14.4 ISE - Help viewer does not work on Japanese OS


This issue happens when ISE is installed on Japanese OS.

When clicking Help -> Help Topic or double clicking isehelpviewer.exe, the isehelpviewer opens blank.  Nothing is shown in the GUI. It works correctly on English OS and others. 


When isehelpviewer runs on Japanese OS, it seems to be looking for a Japanese help document instead of usenglish. Since these documents do not exist, errors occur.
To solve this issue, just rename the folder usenglish (ISE\doc\usenglish) to japanese.
AR# 51314
Date Created 08/15/2012
Last Updated 04/02/2013
Status Active
Type Known Issues
  • FPGA Device Families
  • CPLD Device Families
  • ISE