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AR# 5188

General Setup Initialization Errors - General Protection Fault (GPF) or "illegal operation" dialog

Description

Keywords: setup, installshield, gpf, illegal operation, installation

Urgency: Standard

General Description:
The Foundation/Alliance install setup program is terminating during
initialization (after running setup.exe) with one of the following errors:
* Setup Error 102,104, 105, 112, or 301
* Installation hangs
* General Protection Fault (GPF)
* Program has performed an illegal operation

The following reloutions are the most common causes of install
problems. They originally appeared in article number Q100198
from the Installshield web site.

See article number Q100198 for more up-to-date information:
http://support.installshield.com/kb/default.asp

Solution

1

There may be a conflict with a program that is running in the background
- screen saver or virus scanning program.

Shut down any programs running in the background and run the
installation again.

2

Make sure the user has write privileges to system directories.
A system administrator may need to install the software.

3

Make sure that uninstaller (IsUnist.exe, IsUn16.exe, Uninst.exe, or Uninst16.exe)
is not marked as read-only if it already exists on the user's system.
These files would be located in the Windows directory.

4

Minimize the number of drivers that are loaded by editing the autoexec.bat
and config.sys files. Then run the installation again.
AR# 5188
Date Created 12/10/1998
Last Updated 08/23/2001
Status Archive
Type General Article