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AR# 59617

How to transfer files using EZMove

Description

I need to send a file to a Xilinx engineer securely.

How do I send the file to the Xilinx engineer using EZMove?

Solution

The Xilinx EZMove File Transfer Service standardizes the way file exchanges are handled. 

This secure site allows Xilinx engineers and customers to share files using an email interface.

How do I get started using EZMove?

Contact the Xilinx engineer that you are working with and ask them to set up an EZMove file transfer for you. 

The Xilinx engineer will set up the secured area for you and an e-mail will be sent to you from EZMove.xilinx.com.  

When the secured area is set up, you will receive two email notifications if it is your first time using EZMove or if you have not accessed the site recently:

  • The first email will explain that you have a "package" waiting for you at EZMove.xilinx.com
  • The second email will contain your user credentials
Follow the directions in the e-mail messages to access the files.
 
How do I "send package" using EZMove?
 
Sending a "package" using the EZMove File Transfer Service is as easy as sending an email with a file attachment.
 
  • Sign on to EZMove using your user credentials
  • Under Package Actions > Send a New Package


In the email interface:

  • Fill in recipients, Subject and Notes as needed
  • Select Choose Files > Select your file > Open then select Upload
  • To send your package select Send
 
How do I use the Upload/Download Wizard?
 

The EZMove File Transfer Service allows you to upload larger files and multiple files using the Upload/Download Wizard

The wizard acts as a download manager that will allow you to "resume/restart" a file transfer if a previous transmission was interrupted. 

If you are using Internet Explorer an ActiveX Control allows you to transfer multiple files by drag-and drop. 

It is strongly recommended that you use the Upload/Download Wizard if at all possible.


To install the Upload/Download Wizard select Install the Upload/Download Wizard

  • Accept User Account Control from MOVEit DMZ Upload/Download Wizard by selecting Yes
  • The wizard will begin installation
  • Select OK from the dialog box
  • Once the wizard has installed you will be taken to your Inbox

"Send a package" using the Upload/Download Wizard:

  • Under Package Actions > Send a New Package
  • Select "CLICK HERE to launch the Upload/Download Wizard..."
  • In the "Upload Attachment" wizard select Add File or Add Folder to upload files
  • After adding your files select Next
  • Choose from the "Upload Options"
  • Select Next to upload files then select OK

 In the email interface:
 
  • Fill in recipients, Subject and Notes as needed
  • To send your package select Send

 

Frequently Asked Questions

 

Q: Does my browser Support EZMove?

Use Internet Explorer for the best EZMove experience. All browsers require TLS to be enabled.

 

In Internet Explorer:

  • Go to Tools Menu > Internet Options > Advanced
  • Scroll to the bottom of the list and ensure "Use TLS 1.0" is selected 

In Firefox:

  • Go to Tools Menu > Options > Advanced
  • Ensure "Use TLS 1.0" is selected 

 

 

Q: I already have an EZMove account, but my password isn't working! 

It is important to remember that as a customer, your EZMove credentials aren't the same as your xilinx.com credentials.  

Your username is your email address that you receive EZMove files on.  

You can then use the self-service password reset on the EZMove login page. 

If all else fails, please contact ezmovehelp@xilinx.com, they will work with you to get your password reset.

 

 Q: A Xilinx employee sent me a me a package, but I never got my EZMove credentials to access it!

As a first step, please check your junk mail folder.  EZMove emails are prone to being flagged by other companies junk filters.  

If that yeilds no results, please contact ezmovehelp@xilinx.com.

 

Q: I have an EZMove account, but the Xilinx employee I want to send my package to isn't in my address book, what do I need to do?

Xilinx employees will only show up in your address book if they have sent a package to you.  

The quickest way to remedy this is to contact the Xilinx employee and have them send a blank package to you, they will then appear in your address book.  

For further assistance on this, please contact ezmovehelp@xilinx.com.

 

Q: I am trying to send a package, but I keep getting the error "Illegal items were stripped from this package.  Please try your action again."

The message you are seeing is due to sanitation code to prevent malicious scripts from being sent.  

However, this commonly triggers on copy/pasted content from a web page, Outlook emails, or text editors.  

One way to mitigate this is to first paste the content into Notepad, then copy from there.  For further assistance on this, please contact ezmovehelp@xilinx.com

 

Q: Who do I contact for support with EZMove?

Please email ezmovehelp@xilinx.com for all your EZMove needs

AR# 59617
Date Created 03/03/2014
Last Updated 07/28/2014
Status Active
Type General Article
Tools
  • Vivado Design Suite