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AR# 59617

How to transfer files using EZMove

Description

I need to send a file to a Xilinx engineer securely.

How do I send the file to the Xilinx engineer using EZMove?

Solution

 

The Xilinx EZMove File Transfer Service standardizes the way file exchanges are handled securely.
 
This secure site allows Xilinx employees to exchange files with external customers, suppliers and vendors and vice-versa using an email interface for setting up accounts and sending notifications.
 

How do I get started using EZMove?

Contact the Xilinx engineer that you are working with and ask them to set up an EZMove file transfer for you. They will need your valid email address.

The Xilinx engineer will set up the secured area for you and an e-mail will be sent to you from EZMove.xilinx.com.

When the secured area is set up, you will receive two email notifications if it is your first time using EZMove, or if you have not accessed the site recently:

  • The first email will explain that you have a "package" waiting for you at EZMove.xilinx.com
  • The second email will contain your user credentials and password

Follow the directions in the e-mail messages to access the files. Your account will stay active for 180 days after your last login.

 

How do I "send a package" using EZMove?

 

Sending a "package" using the EZMove File Transfer Service is as easy as sending an email with a file attachment.

  • Sign on to EZMove using your user credentials
  • Under Package Actions > Send a New Package

 


 

 

In the email interface:

  • Fill in recipients, Subject and Notes as needed.

    Note: Xilinx employees must be entered by inputting first.last name only or their userid only without the domain (.xilinx.com).
    Use the Check Recipients button to verify the email address entered for the recipients are in the tool as active.
    Not all Xilinx employees are active in the tool. If unable to verify recipients contact ezmovehelp@xilinx.com for support.

  • To send your package click on Launch the upload Wizard, click on add file then click on upload. You can add more than one file.
    59617-3.png

How do I use the Upload/Download Wizard?

 

The EZMove File Transfer Service allows you to upload files as large as 150GB, and multiple files using the Upload/Download Wizard.

The wizard acts as a download manager that will allow you to "resume/restart" a file transfer if a previous transmission was interrupted.

If you are using Internet Explorer, an ActiveX Control allows you to transfer multiple files by drag-and drop.

It is strongly recommended that you use the Upload/Download Wizard if at all possible, or else upload/download size will be limited to 2GB.

 




 

Please note for other Browser like Firefox/Chrome and Edge, the Upload/Download wizard will pop up automatically.

Up to 150GB file size is supported with the wizard.

 




 

Frequently Asked Questions:

 

Q: Does my browser Support EZMove?

Ezmove 9.0 is supported by all browsers.

 

Q: I am unable to send files to Xilinx users.

This happens when the email address for a Xilinx employee is input incorrectly.

You must use first.last name or the user id, without the Xilinx.com domain.

(So instead of example@xilinx.com just example).

 

Q: I already have an EZMove account, but my password is not working.

It is important to remember that as a customer, your EZMove credentials are not the same as your xilinx.com credentials.

Your username is your email address that you receive EZMove files from.

You can then use the self-service password reset on the EZMove login page to reset your password.

This will not work if your account has been locked due to too many bad password attempts or if the account has been terminated.

If you still have issues, please contact ezmovehelp@xilinx.com, and they will work with you to get your password reset.

 

Q: A Xilinx employee sent me a package, but I never got my EZMove credentials to access it.

As a first step, please check your junk mail folder.

EZMove emails are prone to being flagged by other companies junk filters.

If that yeilds no results, please contact ezmovehelp@xilinx.com.

 

Q: I have an EZMove account, but the Xilinx employee I want to send my package to is not in my address book, what do I need to do?

Xilinx employees will only show up in your address book if they have sent a package to you.

The quickest way to remedy this is to contact the Xilinx employee and have them send a blank package to you, they will then appear in your address book.

For further assistance on this, please contact ezmovehelp@xilinx.com.

 

Q: I am trying to send a package, but I keep getting the error "Illegal items were stripped from this package. Please try your action again."

The message you are seeing is due to sanitation code to prevent malicious scripts from being sent.

However, this commonly triggers on copy/pasted content from a web page, Outlook emails, or text editors.

One way to mitigate this is to first paste the content into Notepad, then copy from there. For further assistance on this, please contact ezmovehelp@xilinx.com

 

Q: If I receive your Ezmove account expired mail, what do I have to do?

Please contact ezmovehelp@xilinx.com to re-enable your account. 

 

Q: Can I use Linux with EZMove? How?

Yes, the EZMove GUI works on Linux, with the Firefox browser.

AR# 59617
Date 02/07/2018
Status Active
Type General Article
Tools
  • Vivado Design Suite
  • ISE Design Suite
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