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AR# 61560

Licensing - Xilcsrvrmgr.exe returntransaction command results in, "Xlicsrvrmgr.exe has encountered a problem and needs to close..."


I use the following command to return an Activation based floating license to Xilinx.

xlicsrvrmgr -returntransaction request=return.xml response=response.xml "proxy=\" 0090 ]\""

However, xlicsrvrmgr then closes with the error message below:

Xlicsrvrmgr.exe has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on may be lost. 
Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Game. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.


This behavior has been observed on networks where there is a firewall blocking the "HTTP Upload" protocol.

This affects Xlicsrvrmgr.exe because  the "returntransaction" command uploads some information back to Xilinx.

To work around this issue, copying the file which is created "return.xml" to another machine which has direct access to the internet and run the "returntransaction" command there.

Once the "response.xml" file is created, copy this file back to your license server and run the following command to remove the trusted storage.

xlicsrvrmgr -p response.xml
AR# 61560
Date 08/21/2014
Status Active
Type Known Issues
  • Kintex-7
  • Artix-7
  • Virtex-7
  • Zynq-7000
  • Vivado Design Suite - 2014.1
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