Home : Support : Contact Support : WebCase

WebCase

Access WebCase
  • Open a support case over the web
  • Attach case files and add notes
  • Monitor case status in real-time
  • Query current and past cases

Forgot your password?

How do I...
Know what issues are supported by WebCase?
Xilinx Technical Support provides assistance to all customer inquiries except the following:
  • Information on product availability, pricing, order lead times, and product end-of-life.
  • Products obtained from unauthorized distribution/sales sources. See the list of Authorized Distributors.
  • Software and Reference Designs older than the last two major releases. (e.g., if 14.3 is the current release, versions 14.x and 13.x are supported, but 12.x is not supported .)
  • Software and IP installed on unsupported operating systems; see Xilinx Answer 18419 .
  • Some third-party products, including verification and synthesis tools. See Xilinx Answer 2452 .
  • Third-party demo and development boards. Contact the third party vendor for support.
  • Devices and IP used outside of data sheet limits, or in a manner inconsistent with general instructions in the User Guide. Modifications to cores generated by Coregen are not supported.
  • For design or coding assistance, contact your Authorized Distributor or Sales Representative.
  • Application Notes support beyond the reproduction of the specific conditions and scenarios presented therein.
  • WebCase is not available to University students with the exception of those authorized through the Xilinx University Program. For details, refer to the Xilinx University Program .
Know who is authorized to use WebCase
  • Any customer with a corporate email address is authorized to submit technical support cases through the WebCase system.
  • University students that are not authorized through the Xilinx university program and customers with a non-corporate email addresses, such as yahoo.com or gmail.com, should post a thread to the Xilinx forums.
Log a WebCase?
  • Once you have registered for WebCase access, you may navigate to your WebCase Welcome page.
  • From there click on the Open New Case button
Contact the support engineer handling my WebCase?
You may communicate with the support engineer handling your WebCase through case notes. Case note may be added at any time through the following steps.
  • Navigate to the WebCase Welcome page.
  • Click on the case number associated with your case
  • Click on "Add Notes"
Attach a file to my WebCase?
You may attach files to your WebCase at any time.
  • Navigate to the WebCase Welcome page.
  • Click on the case number.
  • Click on the "Add Attachments" button.
  • Follow the instructions on the "Add Attachments" page.
 
/csi/footer.htm