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WebCase
 

IMPORTANT:
The process to submit Failure Analysis RMAs has changed. Instead of opening a Webcase, you must submit your request via the RMA Portal.

For other types and returns: (SW, Vis/Mech, Board/Cable), please access the RMA and Returns page for further information.

NOTE: Your WebCase login is separate from your Support login. You are required to register for WebCase even if you have already signed up for access to other areas on Xilinx.com.

Did you forget your password?

There is a limit of 100 MB for each WebCase attachment. For larger files, please upload your files (using .zip) to the Xilinx FTP site. For instructions on this, please see Answer Record 1368.

Login and Registration Information

  • Logging in to WebCase is separate from logging into Support and Xilinx.com
  • Xilinx will verify your registration upon receipt
  • Approval of your registration may take up to one business day to complete
  • You may use your existing Xilinx user name and password when registering

Availability

  • Available globally to all registered customers.

What to Expect

Xilinx Technical Support will provide assistance to all customer issues except the following:

  • Information related to device availability, pricing, order lead times, product end-of-life, and non-standard product offerings (products that cannot be ordered from the online store ).
  • Products obtained from unauthorized distribution/sales sources. See the list of Xilinx distributors for authorized sources.
  • Software older than the last two major releases. (E.g., if 9.2i is the current release, versions 8.x and 9.x are supported, but 7.x is not.)
  • Software installed on unsupported operating systems. See Answer Record #18419.
  • Some third-party products, including verification and synthesis tools. See Answer Record #2452.
  • Third-party demo boards.  Contact the third party vendor for support.
  • Devices used beyond data sheet and electrical characteristics.
  • Products used in a manner inconsistent with general instructions in the User Guide.
  • For design or coding, please contact Xilinx Design Services or Titanium Dedicated Engineering for assistance.
  • Application Note support beyond the reproduction of the specific conditions and scenario presented in a given Application Note.
  • WebCase is NOT available to University Program students (professors ok). Please refer to the Xilinx University Program for details.

What To Do

  • Please register on the secure server
  • Access to WebCase requires registration that is separate from registration with Support
  • For your security, registration approval may take up to one business day to complete

WebCase Features

  • Create technical support cases
  • Attach design files
  • Report Bugs
  • Add and receive new case data and updates in real time
  • Monitor your case status
  • Query open cases
  • Find out more about your support options after logging into Webcase
Log In | Register | Password | Registration Difficulties
     
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