Create technical support cases 24 hours a day by opening a WebCase:
| Phone Support | |||
|---|---|---|---|
| Region | Language | Phone ** | Support Hours * |
| North America | EN | 1 800-255-7778 or +1 408-879-5199 | M-F 7:00 -17:00 PST |
| Europe, Middle East and Africa | EN, DE, FR | 00 800-5152-5152 or +353 1-461-5700 | M-F 8:00 -17:00 GMT |
| India | EN | +91 40 6721 4444 | M-F 9:30 – 17:30 IST |
| Japan | JP | +81-3-6744-7800 | M-F 9:00 -17:30 JST |
| Korea | EN | +82 2-3144-0255 | M-F 12:30 -20:30 KST |
| China | CH (Mandarin), EN | +86 800 988 0218 +86 400 880 0218 (Mobile Phone) |
M-F* 9:00 -18:00 CST *Including the following Saturdays: |
| Taiwan | CH (Mandarin), EN | +886 2-8176-1060 | M-F 9:00 -18:00 CST |
| Hong Kong | CH (Mandarin), EN | +852 3187-3855 | M-F 9:00 -18:00 CST |
| Singapore | EN | +65 6407-3030 | M-F 11:30 -19:30 CST |
| Rest of Asia | EN | +91 40 6721 4444 | M-F 9:30 – 17:30 IST |
* Support hours listed apply for both standard and daylight savings (summer) time. Please check the Technical Support Holiday Calendar 2013 for support availability during holidays in your region.
** 00 800-5152-5152 is a international free phone (toll free) number available in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland Israel, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom. All other countries must use +353 1-461-5700.
** For the numbers listed, '+' represents the International Direct Dialing (IDD) prefix of the country from which you are calling. Please consult your local telephone service provider for more information on specific IDD instructions.
Contact non-technical customer support for issues in obtaining a license for your software or IP product.
Direct all other inquires as follows: