• Xilinx offers a comprehensive set of devices, design tools, IP cores, devices, development boards and kits.  Some items can be purchased directly on-line or through Authorized Distributors.  

Xilinx Technical Support provides assistance to all types of inquiries except the following:

• Information on product availability, pricing, order lead times, and product end-of-life.
•  Software and Reference Designs older than the last two major releases. (e.g., if 2017.1 is the current release, versions 2016.x and 2017.x/14.x are supported, but 13.x is not supported)
• PetaLinux commercial versions older than the last two major releases. (e.g., if 2017.3 is the current release, versions 2017.x and 2016.x, but 2015.x is not supported)
• For a detailed list of Embedded Software exclusions please reference the Embedded SW Support Wiki.
• Software and IP installed on unsupported operating systems. See Xilinx Answer 18419 .
• Some third-party products, including verification and synthesis tools. See Xilinx Answer 2452 .
• Third-party demo and development boards. Contact the third party vendor for support.
• Devices and IP used outside of data sheet limits, or in a manner inconsistent with general instructions in the User Guide. Modifications to cores generated by Coregen are not supported.
• For design or coding assistance, contact your Authorized Distributor or Sales Representative.
• Application Notes support beyond the reproduction of the specific conditions and scenarios presented therein.
• Service Portal is not available to all customers
• Service Portal is not available to University students with the exception of those authorized through the Xilinx University Program. For details, refer to the Xilinx University Program.

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• Solution Centers: Many Xilinx products and technologies have their own Solution Centers. These are guided overviews of our technical documentation and answer records. Start your search here for a comprehensive view of solutions available for your specific device, tool, or IP question.
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• Design Advisory: A special class of Xilinx Answer Record designed to keep you up to date on critical known issues, and help guide your designs around them. Review the Design Advisory answer records for your device to avoid issues and save time.

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