Description

Urgency: Standard

General Description:

Often time when debugging a customer's system, and you have exhausted all other

debugging methods, then you should get an Xray of the customers machine to go

over yourself.

In this case, what should I have the customer do?

Solution

PC:

Have the customer go to:

Start -->

Programs -->

Xilinx Foundation Series 3.1i (Xilinx Foundation Series ISE 3.1i ) -->

XRAY System Checker (Accessories) -->

XRAY System Checker

This should bring up a window named:

XRay - Xilinx System Information

Simply have the customer go to File --> Export and

have them name this report as a text file and send it to you.

UNIX:

Type the following at the command prompt:

type "source settings.txt"

xray

When the GUI comes up, simply go to

File --> Export and have them name this

report as a text file and send it to you.