Often time when debugging a customer's system, and you have exhausted all other
debugging methods, then you should get an Xray of the customers machine to go
In this case, what should I have the customer do?
Have the customer go to:
Xilinx Foundation Series 3.1i (Xilinx Foundation Series ISE 3.1i ) -->
XRAY System Checker (Accessories) -->
XRAY System Checker
This should bring up a window named:
XRay - Xilinx System Information
Simply have the customer go to File --> Export and
have them name this report as a text file and send it to you.
Type the following at the command prompt:
type "source settings.txt"
When the GUI comes up, simply go to
File --> Export and have them name this
report as a text file and send it to you.