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AR# 18024

8.1i ISE - ISE Help does not open correctly when using Windows XP with SP1

Description

Keywords: Project Navigator, ISE, Help, XP, SP1, Java, Applets, JVM, Sun

With ISE installed on a Windows XP (with SP1) OS, the ISE Help documentation will not properly open. When ISE help is selected, a blank navigation pane appears to the left of the topic display area in Help.

Solution

This problem occurs if you have Java installed as a plug-in but it is disabled, or if Java is not installed.

Have your system administrator verify that Java is installed and enabled.

If Java has not been installed on the system, download the latest version of Java from Sun and install it to solve this problem: http://wwws.sun.com/software/download/
AR# 18024
Date Created 09/03/2007
Last Updated 03/25/2008
Status Archive
Type General Article