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AR# 32364

10.1 ChipScope - Unexpected error detected when trying to run Inserter or Analyzer - EXCEPTION_ACCESS_VIOLATION, (0xc0000005)


Keywords: ChipScope, Analyzer, ILA, ICON, ATC2, EXCEPTION_ACCESS_VIOLATION, (0xc0000005), hs_err_pid5128.log

When invoking ChipScope Inserter or Analyzer, the following error is encountered:

ChipScope: ChipScope Software Version: 10.1 Build 10103.8.234.834
# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x054616fc, pid=5128, tid=3380
# Java VM: Java HotSpot(TM) Client VM (1.5.0_14-b03 mixed mode)
# Problematic frame:
# C [ServiceHook.dll+0x16fc]
# An error report file with more information is saved as hs_err_pid5128.log
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp


A conflict has been found when using a Samsung LCD monitor utility called Multiscreen which can cause this type of a JAVA error when trying to run the ChipScope tools. If you encounter this type of error and you use the Samsung Multiscreen utility, disabling the Multiscreen utility will resolve the issue.
AR# 32364
Date 04/09/2009
Status Active
Type General Article
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