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AR# 36383

Install - ISE implementation results in "FATAL_ERROR:Portability:PortDynamicLib.c:408:1.33 - dll open of library failed..."

Description

Errors similar to the following occur during any process in the ISE design flow (for example, MAP, NetGen, etc.):

FATAL_ERROR:Portability:PortDynamicLib.c:408:1.33 - dll open of library </site/mtktools/ISE/12.1/ISE/lib/lin64/libReportC_Core.so> failed due to/lib64/tls/libc.so.6: version `GLIBC_2.3.4' not found (required by/site/mtktools/ISE/12.1/ISE/lib/lin64/libisl_sysinfo.so). You may be running on an unsupported OS. Please refer to the product documentation for a list of supported OS.  Process will terminate. For technical support on this issue, please open a WebCase with this project attached athttp://www.xilinx.com/support."

Or

FATAL_ERROR:Portability:PortDynamicLib.c:408:1.33 - dll open of library<<ISE installation directory>;/bin/lin64/libAlgorithms.so>; failed due to libTUtilities.so: cannot open shared object file: No such file or directory. Process will terminate. For technical support on this issue, please open a WebCase with this project attached athttp://www.xilinx.com/support.

How can I resolve this issue?

Solution

The possible causes of this fatal error are listed below.

  • Unsupported Operating System.
    • Different OS and OS types (Professional vs. Home) have different libraries.
      For Linux operating systems, the distribution (RedHat vs. Ubuntu) will also make a difference.
      Check to make sure your OS version is one that is on the Xilinx supported list for the version of ISE Design Suite you are trying to run (Xilinx Answer 18419).
  • This could be caused by a bad installation.
    • Re-installing the ISE Design Suite can resolve the problem.
  • This might be caused by the ISE software environment variables not being set properly.
    • In Windows, use the Start Menu shortcut to launch the tools, or use the command prompt from the ISE Design Suite Accessories folder in the Start Menu.
    • In Linux, source the settings[32|64].(c)sh under the ISE installation directory might resolve the problem.
AR# 36383
Date 07/07/2017
Status Active
Type Error Message
Tools
  • ISE Design Suite - 11.1
  • ISE Design Suite - 11.2
  • ISE Design Suite - 11.3
  • More
  • ISE Design Suite - 11.4
  • ISE Design Suite - 11.5
  • ISE Design Suite - 12.1
  • ISE Design Suite - 12.2
  • ISE Design Suite - 12.3
  • Less