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AR# 38470

Customer Service - I need to update the email address for my licensing account


I changed my email address at Xilinx.com but the email change is not reflected in my licensing account.

I am unable to change my email address because it appears grayed out in my Xilinx.com profile.


To update your email address, follow the steps below:

1.  Log in to Xilinx.com with your current user ID and password. (Use the sign in option at the top of any Xilinx.com page) 

2.  Click the plus sign for personal information.

3.  Enter the new email address in the field "Enter new Corporate email address"

4.  Click "Save Profile" at the bottom of the screen

5.  You will receive an email at the new email address requesting confirmation of your update.

Note: You cannot change your email address from the profile page within the product licensing site unless you hit the link "Update Profile" which routes you back to step 2.

If you have a license file with an old email address and wish to re-license the product under the new email address, you will need to do the following:

1.  Delete the license file under the old email address.

2.  Follow the steps above to update your email address. 

3.  Re-license the product with the new email address.

AR# 38470
Date 05/06/2015
Status Active
Type General Article
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