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AR# 44102

Boards and Kits - RMA Information

Description

If I suspect there is a hardware problem with my Xilinx Development Board, or the Board I have been shipped does not match what I ordered, what are the next steps?

Should I request an RMA for my Xilinx Development Board?

Solution

To begin the process to return a purchased board or cable, please log into the Service Portal to submit a request.

Please note that if you are opening an Electrical Failure RMA for a Xilinx Development Board or Kit, the issue must first be debugged with a member of Xilinx Technical Support.

Once the problem has been fully debugged, a decision can be taken on whether the RMA can proceed through the RMA Portal.

Linked Answer Records

Master Answer Records

Answer Number Answer Title Version Found Version Resolved
43750 Xilinx Boards and Kits Solution Center - Top Issues N/A N/A
43748 Xilinx Boards and Kits - Debug Assistant N/A N/A
AR# 44102
Date 05/22/2017
Status Active
Type General Article
Boards & Kits
  • Spartan-6 FPGA Connectivity Kit
  • Spartan-6 FPGA Embedded Kit
  • Spartan-6 FPGA SP601 Evaluation Kit
  • More
  • Spartan-6 FPGA SP605 Evaluation Kit
  • Spartan-6 FPGA SP623 Characterization Kit
  • Virtex-6 FPGA Broadcast Connectivity Kit
  • Virtex-6 FPGA Connectivity Kit
  • Virtex-6 FPGA Embedded Kit
  • Virtex-6 FPGA ML605 Evaluation Kit
  • Virtex-6 FPGA ML623 Characterization Kit
  • ML506
  • ML507
  • ML510
  • ML521
  • ML523
  • ML525
  • ML550
  • ML555
  • ML561
  • ML501
  • ML505
  • Less