If I suspect there is a hardware problem with my Xilinx Development Board, or the Board I have been shipped does not match what I ordered, what are the next steps?
Should I request an RMA for my Xilinx Development Board?
To begin the process to return a purchased board or cable, please log into the Service Portal to submit a request.
Please note that if you are opening an Electrical Failure RMA for a Xilinx Development Board or Kit, the issue must first be debugged with a member of Xilinx Technical Support.
Once the problem has been fully debugged, a decision can be taken on whether the RMA can proceed through the RMA Portal.
| Answer Number | Answer Title | Version Found | Version Resolved |
|---|---|---|---|
| 43750 | Xilinx Boards and Kits Solution Center - Top Issues | N/A | N/A |
| 43748 | Xilinx Boards and Kits - Debug Assistant | N/A | N/A |
| AR# 44102 | |
|---|---|
| Date | 05/22/2017 |
| Status | Active |
| Type | General Article |
| Boards & Kits |
|