AR# 44102

Boards and Kits - RMA Information

Description

If I suspect there is a hardware problem with my Xilinx Development Board, or the Board I have been shipped does not match what I ordered, what are the next steps?

Should I request an RMA for my Xilinx Development Board?

Solution

To begin the process to return a purchased board or cable, please log into the Service Portal to submit a request.

Please note that if you are opening an Electrical Failure RMA for a Xilinx Development Board or Kit, the issue must first be debugged with a member of Xilinx Technical Support.

Once the problem has been fully debugged, a decision can be taken on whether the RMA can proceed through the RMA Portal.

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Linked Answer Records

Master Answer Records

Answer Number	Answer Title	Version Found	Version Resolved
43750	Xilinx Boards and Kits Solution Center - Top Issues	N/A	N/A
43748	Xilinx Boards and Kits - Debug Assistant	N/A	N/A

AR# 44102
Date	05/22/2017
Status	Active
Type	General Article
Boards & Kits	Spartan-6 FPGA Connectivity Kit Spartan-6 FPGA Embedded Kit Spartan-6 FPGA SP601 Evaluation Kit More Spartan-6 FPGA SP605 Evaluation Kit Spartan-6 FPGA SP623 Characterization Kit Virtex-6 FPGA Broadcast Connectivity Kit Virtex-6 FPGA Connectivity Kit Virtex-6 FPGA Embedded Kit Virtex-6 FPGA ML605 Evaluation Kit Virtex-6 FPGA ML623 Characterization Kit ML506 ML507 ML510 ML521 ML523 ML525 ML550 ML555 ML561 ML501 ML505 Less

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