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  3. AR# 51314: 14.4 ISE - Help viewer does not work on Japanese OS

AR# 51314

14.4 ISE - Help viewer does not work on Japanese OS

Description

This issue happens when ISE is installed on Japanese OS.

When clicking Help -> Help Topic or double clicking isehelpviewer.exe, the isehelpviewer opens blank.  Nothing is shown in the GUI. It works correctly on English OS and others. 

Solution

When isehelpviewer runs on Japanese OS, it seems to be looking for a Japanese help document instead of usenglish. Since these documents do not exist, errors occur.
To solve this issue, just rename the folder usenglish (ISE\doc\usenglish) to japanese.
AR# 51314
Date 04/02/2013
Status Archive
Type Known Issues
Devices
Tools