UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

AR# 56407

Xilinx Evaluation Kits - How do I debug a board issue?

Description

I suspect I have a board issue with my Xilinx Evaluation Kit.

What steps do I need to take to resolve this?

Solution

Board issues can present themselves in three distinct forms:

  • Visual / Mechanical
  • Administrative
  • Electrical

Visual / Mechanical

Visual / Mechanical failures refer to physical damage on Xilinx Boards or Evaluation Kits and can be noted by visually inspecting the board upon arrival.

These could include:

  • Capacitors discovered to have snapped off the board
  • Oscillator not populated
  • Header warped on the board

For Visual / Mechanical failures, customers should open a case in the Service Portal to report this failure directly to the Development Systems team.

Subject to the board(s) being in warranty (90 days), a member of that team will process the RMA request and work with the customer to arrange replacement.

Administrative

Administrative failures would include administrative issues such as wrong part received, wrong quantity received, etc.

These could include:

  • Customer ordered two VC707, received two KC705
  • Customer ordered two KC705, received one KC705

For Administrative failures, customers should open a case in the Service Portal to report this failure directly to the Development Systems team.

Subject to the board(s) being in warranty , a member of that team will process the RMA request and work with the customer to arrange replacement.

Electrical

Electrical failures on Xilinx Boards and Evaluation Kits are also handled through the Service Portal

Customers with suspected Electrical issues on their Xilinx Evaluation Kit must open a case in the RMA Portal to begin the debug process.

Once the RMA Portal Case has been opened, a member of Xilinx Technical Support will contact the customer directly to fully debug the issue.

If the issue cannot be resolved through working with Technical Support, and if the board is within warranty (90 days), the RMA request will proceed to the Development Systems team who will contact the customer to process the request.

Service Portal

The Service Portal is the tool customers use to begin investigation of Xilinx Evaluation Kit issues. It is important that all information entered in the Service Portal is accurate and as detailed as possible, to ensure prompt resolution.

The Service Portal is accessed from this link: http://www.xilinx.com/support/service-portal.html

Customers must log in to their xilinx.com account to gain access to the Portal:

Once logged in, customer can open an RMA Case

Then customers should choose the nature of the board problem they are faced with, whether Electrical, Visual Mechanical, or Administrative:

Customers are then asked for contact details, board failure details, distributor details (if applicable) and have the ability to attach files to explain the issue they are faced with in greater detail.

AR# 56407
Date Created 06/14/2013
Last Updated 11/16/2015
Status Active
Type General Article
Boards & Kits
  • Zynq-7000 All Programmable SoC Boards and Kits
  • Kintex-7 Boards and Kits
  • Virtex-7 Boards and Kits
  • More
  • Spartan-6 Boards and Kits
  • Virtex-6 Boards and Kits
  • Less