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AR# 60138

2014.x Install - Login authentication fails with the message "Warning: Unable to validate user's private certificate ..."

Description

When attempting to install Vivado using the web installer, I am asked to provide my Xilinx login information.  

After doing this, the login authentication still fails with the following message:

Warning: Unable to validate user's private certificate and connect to the Xilinx download server. Please contact Xilinx customer support or search Xilinx answer record database for possible solutions.
To temporarily workaround this problem, please download the full product installation from http://www.xilinx.com/download.

Solution

You must provide a valid xilinx.com (including full export compliance) user ID and password to continue the installation process.

When authentication fails due to an invalid username or password, you should see the following pop-up message.

Invalid User Login Authentication error; Invalid User ID or Password. Please verify your User ID and/or/Password and try again.

Some customers have experienced an issue where the Vivado Web Installer returns a message about validating the private certificate even though their User ID and Password are correct.
 
The Xilinx Install team are looking into the cause of this problem and hope to be able to resolve it on the Web site or in a future release. 

Until the issue is fixed, if you receive this message, you will need to download a full install image in order to complete the install.
 

For Vivado Design Suite 2014.x, there are 3 full product installation images available on http://www.xilinx.com/download

For example:


  • Xilinx_Vivado_SDK_2014.1_MMDD_#.tar.gz
  • Xilinx_Vivado_SDK_2014.1_Win_MMDD_#.tar.gz
  • Xilinx_Vivado_SDK_2014.1_Lin_MMDD_#.tar.gz

After downloading the image, you will need to extract the archive and then run xsetup from the temporary extraction location.

Note: For Vivado 2014.x, download images are now zipped as well as tarred in order to limit the possibility of a corrupted archive.


AR# 60138
Date Created 05/29/2015
Last Updated 10/13/2014
Status Active
Type Known Issues
Tools
  • Vivado Design Suite - 2014.1
  • Vivado Design Suite - 2014.2
  • Vivado Design Suite - 2014.3