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AR# 63624

Licensing - How do I get added to an entitlement account if the administrator left the company?

Description

This Answer Record covers what to do if you are unable to access purchased products because the administrator has left your company.

Solution

You will need to create a service request and work with a Xilinx representative to be added to the account.

To confirm permissions, an email is sent to the administrator of the account who left the company.
 
Once you are added to the account as the administrator, Xilinx recommends adding a backup administrator if possible.

For more information on managing account users. please see (Xilinx Answer 41887)

AR# 63624
Date Created 03/10/2011
Last Updated 05/19/2012
Status Active
Type General Article
Tools
  • Vivado Design Suite