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AR# 68849

Vivado Install - Vivado Installer stuck in a loop at User Authentication Window

Description

When installing Vivado, after the Installation summary, the User Authentication window repeatedly requests my user ID and password.

I have entered the correct details, but they are not being accepted.

The installer does not allow me to continue the download and installation, but instead remains in a loop.

How can this be prevented?


 

Solution

This behavior can occur when the system date and time are not set correctly on the machine.

Correcting the date and time of the system should prevent this problem from occurring.

This behavior has also been seen on machines where the time displayed on the screen was correct but the time zone was wrong. After correcting the time zone and rerunning the installer, the downloader should work correctly.

AR# 68849
Date 04/25/2017
Status Active
Type General Article
Tools
  • Vivado Design Suite - 2016.4
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