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  3. AR# 7009: 2.1i Install: Setup window not being activated after double-clicking on setup.exe; only first splash screen shown

AR# 7009

2.1i Install: Setup window not being activated after double-clicking on setup.exe; only first splash screen shown

Description

Keywords: 2.1i, install, setup, window, setup.exe, splash screen, disappear, not, appear

Urgency: Standard

General Description: After double-clicking on the setup.exe on a PC, a flash logo with Alliance is shown but no GUI comes up allowing the user to enter information. The flash logo shows up for
a brief instance but then disappears.

Solution

Verify that the CD is clean and has no marks on it. If it is dirty or scratched, please contact
your local distributor and obtain a new CD.
AR# 7009
Date 12/17/2001
Status Archive
Type General Article
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