General Description: I just tried to install the 3.1i tools, but I cannot. How should I troubleshoot this problem?
1) Verify that a TMP variable is set, pointing to a valid location, and that there is plenty of room.
2) Are any programs running prior to install? Try closing all background applications, and run the installation again.
3) Are there any warning or error messages displayed? Does taking the suggested action help solve the problem?
If not, take the warning or error message that was received (if applicable) and search for similar solutions.
There have been some issues with the browser installer on some Solaris machines. Because of these issues, Xilinx will be moving away from a browser based install for future install versions. Until then, the following provides some basic debugging information :
1) Run Netscape stand-alone. For example, if Netscape is installed to /opt/netscape, have the user run /opt/netscape/netscape.
Verify which version of Netscape was executed by doing a 'Help => About Communicator'.
2) If this successfully pulls up Netscape 4.7 (please see Resolution 3 if a previous version is being used, or install Netscape from the CD), try the install with the -b option (if Netscape is installed somewhere besides /usr/local/bin/communicator). For the above example, this would be setup -b /opt/netscape/netscape (For further information about the '-b' option, see (Xilinx Solution 9376).
3) Once this comes up, verify which browser the installer is actually using. On the 'Welcome' screen of the install, do a 'Help => About Communicator'. If it is not the version of Netscape that you are pointing to, check to see if you are using the -b option correctly.
4) Does the Java Console come up correctly? From the 'Welcome' screen of the install, do a 'Communicator => Tools => Java Console'.
No - Nothing happens when I try and launch the Java Console. The first thing to verify is whether the Java Console can be started in stand-alone Netscape. If it does not, there is a problem with the Netscape configuration. It could be possible that there is an incorrect environment or path setup. Also, if they have a 'CLASSPATH' variable set, try unsetting this.
Solaris (continued) If the other methods do not work, or if users would like an alternate install method beyond the browser, a tactical patch has been created. For further information about this, see (Xilinx Solution 8214).