Xilinx Customer Training FAQ

If you have any questions not covered by this FAQ, please contact the registrar.

1. Payment Methods

You cannot purchase classes via the Xilinx Customer Training site. You must contact your ATP and pay via credit card or purchase order.

Yes.

Yes.

2. Training Credits

No. Training Credits are optional.

Yes.

Please contact the registrar to request the balance of your company's Training Credits.

You will need the Training Credit Agreement Number and approval from the Training Credit owner from your company. If you do not know who the Training Credit owner is, please contact the registrar.

Contact your sales representative. You can include Training Credits in an XPA (Xilinx Productivity Advantage) or you can purchase Training Credits a la carte.

If you purchase an XPA (Xilinx Productivity Advantage), you will get a discount on a bundle of Xilinx software + Training Credits.

You can use your Training Credits to pay for classroom, virtual, or ondemand training.

  1. Get your Training Credit Agreement Number and permission to use the Training Credits from the Training Credit owner.
    1. If you are not the Training Credit owner, please have the Training Credit owner contact the registrar.
  2. Select the course you want and click the Add to Cart button.
  3. Select Voucher as the method of payment.
  4. Click Proceed to Checkout.
  5. Enter the Training Credit Agreement Number in the Voucher # field.
    1. Voucher = Training Credit Agreement
  6. Click the Order for these items Complete button.
    1. Your enrollment request is sent to Xilinx.
    2. The registrar will approve based on email approval from the Training Credit owner.

When the Training Credit owner approves, you will receive an enrollment confirmation email.

Error: "Voucher #1 is not matched with your User Group. Please try Again".

Meaning: In our system, you are associated with a different customer site than the Training Credit Agreement.

Examples:

  • The site that purchased the credits may be in a different state/province.
  • You have a slightly different address in your profile than the site that purchased the credits.
  • Your email address does not match known email addresses for that customer site.

How to fix:

  • Contact the registrar.
  • The registrar will contact the Training Credit Agreement owner.
  • If the Training Credit Agreement owner agrees that you should be associated with the Training Credit Agreement, then the registrar will fix your profile.

Error: "Invalid Voucher Number. Please try Again."

Meaning: This Training Credit Agreement number does not exist, or it is no longer active.

How to fix:

  • Double-check the number that you are entering.
  • Contact the registrar.
    • The registrar will look up the agreement number and determine whether it is valid.
    • If the number is valid, then the registrar will contact the Training Credit Agreement owner.
    • If the Training Credit Agreement owner agrees that you should be associated with the Training Credit Agreement, then the registrar will validate that the Training Credit Agreement is set up correctly.

3. Selecting Courses

Use our curriculum paths to choose by design specialization.

By curriculum paths: Progression from beginning to advanced, by domain.

Most courses are updated once per year. If you believe that a specific course should be updated more frequently, please contact us.

4. Contacting ATPs

Yes. Bring your ATP in early to help you select the appropriate courses and set the correct pricing.

5. Free Content

You can search for free tutorials here.

You can search for free “how to” videos here.

You can search for free webinars here.

6. Selecting a Delivery Type

Public Online

  • You have internet access and you do not want to travel.
  • The agenda for the course meets your needs, as is.
  • You want to apply the knowledge in real time (learn for a few hours, and then apply it to a project).

Public Classroom

  • You prefer face-to-face training.
  • The agenda for the course meets your needs, as is.

Private Classroom or Online

  • You have 8 or more people who need the same training.
  • You want a class onsite.
  • A customized agenda and class date is the ideal fit for you.

7. Viewing Class Schedule

Via public class prices.

Private class prices:

  • Contact your ATP.
  • Note that private class prices are usually equal to the cost of 10 students.

8. OnDemand Labs

Yes. Lab documents are provided within the virtual lab environment.

www.xilinx.com/training/downloads.htm

These are the original files and do not contain any work that you may have performed.

No.

Yes. The labs are set for single access (you can access each lab one time). The time allotted to complete each lab is 2X the time expected to complete the lab.

To test your connection, go to the CloudShare test page.

To troubleshoot your connection, review the CloudShare troubleshooting connection page.

In addition, be sure to whitelist the following IP ranges:

Access Gateways

  • Miami
    • 69.195.212.50
    • 69.195.212.70
  • Amsterdam
    • 91.199.215.2
    • 91.199.215.5 
  • Singapore
    • 180.240.230.2
    • 180.240.230.5

Virtual Machine Range

  • Miami
    • 23.29.99.0/24
    • 66.175.100.0/24
    • 66.175.101.0/24
    • 69.195.213.0/24
    • 69.195.214.0/24
    • 69.195.215.0/24
    • 69.195.232.0/24
    • 69.195.233.0/24
    • 69.195.234.0/24
    • 69.195.235.0/24
    • 70.105.109.0/24
  • Amsterdam
    • 91.221.222.0/24
    • 91.199.215.0/24
    • 95.142.29.0/24
  • Singapore
    • 180.240.230.0/24
    • 180.240.229.0/24

If you have any other issues with the CloudShare environment, please contact ondemandsupport@xilinx.com.

The Lab Reference Guide is available here (bottom of the page). Select the version for the labs that you are running.

Please post your question in the Xilinx Customer Training Forum to interact with a team of Xilinx subject matter experts and fellow training attendees.

9. OnDemand Courses

OnDemand course access is by subscription. A subscription is one year from purchase via credit card or purchase order, and the subscription ends on the Training Credit expiration date (if the course was purchased via Training Credits).

You must click through all the slides to completion as well as take the assessment before a module will be marked as complete. Any video will also need to viewed to the end before an assessment is taken.

The best browser for the lectures and the environment is Chrome. Firefox also works well. You may encounter issues with Internet Explorer.

You may also need to enable pop-up windows if your browser is set to block pop-ups.

10. Technical Questions

Please post your question in the Xilinx Customer Training Forum to interact with a team of Xilinx subject matter experts and fellow training attendees.

Any other questions? Please contact the registrar.