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  4. Contact Adaptive SoCs and FPGAs Support

Contact Adaptive SoCs and FPGAs Support

The following technical support options are available to Adaptive SoCs & FPGAs customers:

  • Technical information is available online 24 hours a day from the Support website
  • Technical Support staff are available to respond to your questions in the Support Community
  • Individual assistance from Adaptive SoCs & FPGAs Technical Support may be available through the Adaptive SoCs & FPGAs Support
  • Phone support is only available with an active open case number

Global Phone Number

Region Language Phone** Support Hours*
North America EN 1 800-255-7778 or  +1 408-879-5199 M-F 7:00 -17:00 PST
Europe, Middle East and Africa EN, DE, FR 00 800-5152-5152 or +353 1-461-5700 M-F 8:00 -17:00 GMT
China CH (Mandarin), EN +86 800 988 0218
+86 400 880 0218 (Mobile Phone)		 M-F* 9:00 -18:00 CST
Taiwan CH (Mandarin), EN +886 2-8176-1060 M-F 9:00 -18:00 CST
Hong Kong CH (Mandarin), EN +852 3187-3855 M-F 9:00 -18:00 CST

* Support hours listed apply for both standard and daylight savings (summer) time. Please check the Adaptive SoCs & FPGAs Support Holiday Calendar 2023 for support availability during holidays in your region.

** 00 800-5152-5152 is an international freephone (toll-free) number available in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland Israel, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom. All other countries must use +353 1-461-5700.

** For the numbers listed, '+' represents the International Direct Dialing (IDD) prefix of the country from which you are calling. Please consult your local telephone service provider for more information on specific IDD instructions.