The following technical support options are available to Xilinx customers:
- Technical information is available online 24 hours a day from the Support website
- Technical Support staff are available to respond to your questions in the Community Forums
- Individual assistance from Xilinx Technical Support may be available through Service Portal
- Phone support is only available with an active open case number
Global Phone Number
|North America||EN||1 800-255-7778 or +1 408-879-5199||M-F 7:00 -17:00 PST|
|Europe, Middle East and Africa||EN, DE, FR||00 800-5152-5152 or +353 1-461-5700||M-F 8:00 -17:00 GMT|
|China||CH (Mandarin), EN||+86 800 988 0218
+86 400 880 0218 (Mobile Phone)
|M-F* 9:00 -18:00 CST|
|Taiwan||CH (Mandarin), EN||+886 2-8176-1060||M-F 9:00 -18:00 CST|
|Hong Kong||CH (Mandarin), EN||+852 3187-3855||M-F 9:00 -18:00 CST|
* Support hours listed apply for both standard and daylight savings (summer) time. Please check the Technical Support Holiday Calendar 2016 for support availability during holidays in your region.
** 00 800-5152-5152 is a international free phone (toll free) number available in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland Israel, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom. All other countries must use +353 1-461-5700.
** For the numbers listed, '+' represents the International Direct Dialing (IDD) prefix of the country from which you are calling. Please consult your local telephone service provider for more information on specific IDD instructions.