Xilinx is now part ofAMDUpdated Privacy Policy

Notice: The portals and downloadable content from https://support-nic.xilinx.com have now been migrated to our main website. See below for details.

Downloads

Downloads

Downloads have moved, to access them please follow the links below and update any bookmarks you may have saved.

Customers who have purchased SFA7942Q, please contact support-nic@xilinx.com.

Cases

Cases

Our customer support cases have migrated to our new Xilinx customer support website. You can view and manage your cases here. (Login required to view cases.)

Support Availability

Our support department is in the UK and handles support tickets Monday thru Friday, 9 AM to 6 PM (UK time). If you have a current EnterpriseOnload Support Contract and have an urgent issue, please call your dedicated support number.

Note: we offer telephone support for cases that are covered by an appropriate and valid Support Contract. To purchase a Support Contract, contact an authorized reseller or e-mail us at nic-sales@xilinx.com.

Activation

Activation

Activation keys are no longer required by our 8000-Series and X2-Series products.

To discuss this transition with us please contact your Sales account manager. For help with transitioning your adapters to the latest software and/or firmware, contact support-nic@xilinx.com.

The changes affect our Onload and SolarCapture Pro software and the adapter's Precision Time Protocol (PTP) features - for details refer to:

Subscriptions

Subscriptions

Product Release subscriptions and mailings have moved to a new system and e-mail domain. If you previously subscribed to Solarflare subscriptions you will continue to receive announcements for product releases based on the interests that you selected on this website.

Note that the email address from which our mailings are sent has changed. Whitelist notifications@xilinx.com to ensure that you continue to receive your notification mailings.

Your subscriptions are now managed by our Subscription Center.

Known Issues