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Support

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Service Portal

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Service Portal

Open a Service Request to get connected with a Xilinx expert. Get help with using and troubleshooting our products through every step of the design process.

Access Portal

Service Portal

Open a Service Request to get connected with a Xilinx expert. Get help with using and troubleshooting our products through every step of the design process.

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Additional Information

  • Xilinx offers a comprehensive set of devices, design tools, IP cores, devices, development boards and kits.  Some items can be purchased directly on-line or through Authorized Distributors.  

Xilinx Technical Support provides assistance to all types of inquiries except the following:

  • Information on product availability, pricing, order lead times, and product end-of-life.
  • Software and Reference Designs older than the last two major releases. (e.g., if 2015.1 is the current release, versions 2015.x and 2014.x/14.x are supported, but 13.x is not supported)
  • PetaLinux commercial versions older than the last two major releases. (e.g., if 2014.4 is the current release, versions 2014.4 and 2014.2 are supported, but 2013.xx is not supported)
  • Linux kernel customization except for Xilinx-specific device drivers and modifications (eg, enabling the Xilinx Zynq PS QSPI device driver in the kernel configuration or enabling Zynq-7000 power management support in the kernel configuration)
  • Software and IP installed on unsupported operating systems. See Xilinx Answer 18419 .
  • Some third-party products, including verification and synthesis tools. See Xilinx Answer 2452 .
  • Third-party demo and development boards. Contact the third party vendor for support.
  • Devices and IP used outside of data sheet limits, or in a manner inconsistent with general instructions in the User Guide. Modifications to cores generated by Coregen are not supported.
  • For design or coding assistance, contact your Authorized Distributor or Sales Representative.
  • Application Notes support beyond the reproduction of the specific conditions and scenarios presented therein.
  • Service Portal is not available to all customers
  • Service Portal is not available to University students with the exception of those authorized through the Xilinx University Program. For details, refer to the Xilinx University Program.
  • Quality and Reliability: We offer complete solutions and services to our customers. We work together through partnerships with customers, suppliers, using leading systems, technologies and methods and by fully engaging Xilinx employees in a culture of continual improvement.
  • Product Returns: We provide customers with component failure analysis service, where appropriate, to help improve the quality and reliability of Xilinx and customer products and manufacturing processes.

The most common login issue relates to an “Access already approved” message. If this is your issue, please see Xilinx Answer 66561 for a solution.

Xilinx Community Forums: An online gathering place of Xilinx users and Xilinx product experts with areas dedicated to all major topics. If you can’t find the answer you are looking for elsewhere, ask the Community

  • Solution Centers: Many Xilinx products and technologies have their own Solution Centers. These are guided overviews of our technical documentation and answer records. Start your search here for a comprehensive view of solutions available for your specific device, tool, or IP question.
  • Answer Records: Questions, problems, and issues are documented as answer records in this database of up to the minute knowledge.
  • Search Support: You can refine your results easily by narrowing your search by document type, answer record type, products, design flow, and more.
  • Design Advisory: A special class of Xilinx Answer Record designed to keep you up to date on critical known issues, and help guide your designs around them. Review the Design Advisory answer records for your device to avoid issues and save time.
  • Documentation Navigator (DocNav): This is a standalone tool available for download that will help organize your relevant Xilinx documentation. This is the best way to navigate to the latest Xilinx technical documentation and ensure you have the most up to date information. Download
  • Sign up for Alerts: Alerts are emails that are sent out to notify you of changes to documents that are related to your design. You can sign up for documentation alerts based on Devices, Design Tools, IP, Boards and Kits and many other topics

 

  • Sign up for training: Xilinx hands-on training programs provide you the technical knowledge necessary to begin designing right away.
  • Search Xilinx.com: Xilinx offers an expansive collection of support materials, such as product pages, tutorials, application notes, reference designs, and online training videos, to help you get the most out of your design.

 

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