AMD support accelerates customer productivity and time-to-market from system development to product end-of-life.
AMD has a long legacy of delivering products and services that accelerate the customer design process. Customers have access to an infrastructure that is continuously tuned-to-target defect-free product experiences. While this initiative takes a tremendous level of focus and partnership, the rewards have been extraordinary.
AMD has proven repeatedly that structured customer collaborations with high-volume customer applications can achieve levels close to, or at, zero PPM. This disciplined approach creates synergy between AMD and customers through joint-design reviews, design evaluation samples, and focused teamwork. These collaborative efforts often extend to provide contract manufacturers with customer engineering support. By working with AMD, designers can enjoy superior results through:
Every AMD device has a unique 2D barcode linked to its DNA which contains historical data for traceability from wafer to POS (Point-of-Sale).
This 2D barcode enables advanced data analytics through AI / Machine Learning to:
The 2D barcode can be read using AMD Device Lookup which can be downloaded here.
AMD sales offices, representatives and authorized distributors around the world are available to support customers.
AMD support page has an extensive knowledge database to answer customer questions.
AMD and customers—with support from technology suppliers and partners—make-up a tightly linked community. The entire ecosystem must succeed to drive-up the quality of the end-solutions enabled by AMD innovations. Periodic quality scorecards provided by customers are therefore the true measure of AMD quality.
Fault-isolation and failure-analysis enable our engineering to determine the cause of an issue by scripts, patterns, tools, simulations and other diagnostic methodologies. These electrical-fault diagnostic methods can pinpoint the exact cause and location of the failing circuit. Our failure analysis labs process, collect and analyze data to determine the cause of the failure. Physical inspection of the fault-isolated location in the silicon are mostly the stages during failure analysis. It is a subsequent examination of the cause or cause-of-failure using a wide array of methods, especially microscopy and spectroscopy. Additional AMD customer-facing quality hallmarks include:
AMD customer RMA cases is on the decline over the past 10 years, as show in Continuous Improvement. Our zero-defect strategy and exceeding industry reliability benchmark is working and we expect to improve even further with continuous improvement.
In case any defect is found, AMD will relentless drive to discover root-causes of failures. AMD has advanced tools capable of analyzing the latest technology nodes beyond 16nm, where even a few micro-amps of current leakage can be detected.
AMD qualifies products and processes prior to production release. Changes in design, manufacturing, testing, or obsolescence of AMD products is communicated following established industry standards.
AMD uses JEDEC (JESD46 / PCN and JESD48 / PDN) standards, as the foundation for our customer notification processes related to change or obsolescence. This is supported by a change management infrastructure extended into AMD supply chain.
AMD communicates through XCN Notifications (Product Change Notice / PCN and Product Discontinuation Notice / PDN) which are posted on AMD.com.
Customer needing notification for changes and obsolescence are required to register on AMD.com. Register today and personalize your “Alerts” area to include Customer Notifications.
*Commercially reasonable efforts will be made but exceptions may apply
A product lifecycle is typically defined by four main phases: introduction, growth, maturity, and decline.
AMD designs products and creates the supporting supply chain with the clear intent to support a minimum 15+ year lifecycle*, starting from first production release. AMD parts are used extensively in numerous applications that require a long operational lifetime, and therefore, AMD makes a strong commitment to product longevity. With this commitment, although the minimum lifecycle is 15 years, customers will see that the majority of families will be supported much longer. The longevity of AMD products is longer than ASSPs, ASICs, and other major FPGA suppliers.
In the case of a last time buy, AMD does follow the JEDEC standard
*Does not apply to boards or products with in-package high bandwidth memory DRAM